Unopened Products (Unwanted or Change‑of‑Mind)

We accept returns of unopened, unused bottles within 30 days of purchase. Because hot sauce is a food product, returned items cannot be resold. For that reason, customers are responsible for return shipping costs on unwanted items.

Once the unopened product is received, we will issue a full refund to the original payment method.

Damaged, Defective, or Quality Issues

If your bottle arrives damaged, leaking, spoiled, or otherwise not up to our quality standards, we will replace it free of charge — including shipping.

Please contact us with your order number and a photo of the issue so we can make it right immediately.

Non‑Returnable Items

• Opened bottles

• Products purchased more than 30 days ago

• Items not purchased directly from Lookout Sauces (please contact the retailer)

How to Start a Return or Replacement

Email us at info@lookoutsauces.com with:

• Order number

• Reason for return or replacement

• Photo (if damaged or defective)

We’ll respond quickly and take care of the rest.